Support

If you encounter any issues, please feel free to email us at contact@papathemes.com.

Our working hours are Monday to Friday, from 8 AM to 5 PM GMT+8.

What We Support and What We Don't

We Support

• Providing comprehensive documentation to help you install and configure the theme so that it mirrors our demo stores.
• Addressing your questions regarding the theme's usage, settings, configurations, and any issues you may have.
• Offering guidance on editing and translating language files.
• Fixing bugs in our original theme. Please note that if the theme's source code has been modified, we can only resolve issues in the original version.

We Do Not Support

• Assisting with the use, management, editing, or configuration of any built-in BigCommerce features that are unrelated to our theme. For these matters, please contact BigCommerce Support.
• Updating themes that have been customized or modified.
• Editing the theme's source code on request. If you need additional features or customizations tailored to your requirements, please contact us for a quote.